It lets employees establish two-way communication with clients via multiple channels, such as instant messaging, emails, contact centers, and chatbots. Salesforce Automotive CRM allows team members to manage prospects, demand forecasting, product education, co-marketing, and competitive bid creation processes on a centralized platform. It enables staff members to create personalized customer journey programs, monitor engagement history, and resolve client inquiries, to optimize customer loyalty operations. Salesforce Automotive CRM is an auto-dealer management software that helps businesses manage customer engagement, monitor performance, team collaboration, and more from within a unified platform.
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